We want you to be completely satisfied with your purchases; please let us know if you are not entirely satisfied with either our products or our service so we can rectify the situation.
Customers have the right to cancel within seven days of the contract, or seven days after receipt of the goods (whichever is the longer).
Goods can be returned, if possible in original packaging, for a full refund or replacement.
If you receive the wrong product, or a product is faulty, or its bottle or cork is damaged when you receive it, we will replace or refund you with the original price and, if applicable, the cost of returning it.
We ask to be notified in writing or by telephone within seven days of the date of delivery or the time you are aware that the product is faulty or damaged. Products and packaging should be kept until we inform you whether we want you to return them to us or not as we may undertake an analysis or return them to the producer.
Nothing in this returns policy affects your statutory rights or your rights under any contract you may have with us.